Privacy Policy

Contact Details of the Data Controller

Company Name:
DR Mobility Ltd

Company Registration Number:
03739185

VAT Number:
998 7958 06

Country of Operation:
United Kingdom

Registered Address:
DRMG House, Cremers Road, Sittingbourne, Kent, ME10 3US

Email (Data Protection & Suppression Requests):
suppressions@drmobilityltd.co.uk

Customer Services Email:
service@drmobilityltd.co.uk

Telephone:
0800 472 5929

At DR Mobility Ltd, we are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains:

What personal data we collect
How we use it
The lawful basis for processing
Your rights under UK GDPR

If you have any questions, please contact us using the details above.

Who We Are

DR Mobility Ltd markets mobility products.
Products and services are fulfilled by Direct Response Marketing Group Ltd (DRMG).

Payments may appear as DR Mobility Ltd, and any queries relating to transactions may be directed to:

Direct Response Marketing Group Ltd
DRMG House, Cremers Road, Sittingbourne, Kent, ME10 3US
Tel: 0203 455 7882

What is Personal Data

Personal data is any information that identifies you, such as:

Name
Address
Email address
Telephone number

We do not knowingly collect or process special category data (e.g. health, religion, political beliefs).

What Data We Collect

We may collect and process:

Title, name and postal address
Email address
Telephone number
Basic information relevant to appointments (e.g. availability, access details)

Lawful Basis for Processing

Under UK GDPR, we rely on:

Consent – where you have provided your details
Legitimate interest – to provide relevant information about our products
Contractual necessity – where required to fulfil an order

How We Use Your Data

We use your data to:

Arrange home demonstrations
Send brochures and offers
Provide customer support
Deliver and install products
Improve our services and marketing relevance

Data Sharing & Marketing Partners

We may share limited personal data (typically name and address) with trusted partners for marketing purposes where lawful.

Co-operative Data Sharing

We participate in co-operative marketing programmes to identify customers likely to be interested in our products.

This includes working with:

Conexance (data processing and profiling services)
Epsilon International UK Ltd (Abacus Alliance)

These organisations help us ensure marketing is relevant and appropriate.

You can opt out at any time by emailing:
suppressions@drmobilityltd.co.uk

International Transfers

Some partners (e.g. Epsilon) may transfer data outside the UK/EEA.

Where this happens, appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs)

Third-Party Data Sharing Categories

We may share your data with organisations in sectors such as:

Retail & Mail Order
Home & Garden
Mobility & Healthcare Products
Finance & Insurance
Travel & Leisure

Only where lawful and appropriate.

Stopping Marketing Communications

To stop receiving postal marketing:

Email:
suppressions@drmobilityltd.co.uk

You can also register with:
Mailing Preference Service (MPS)
www.mpsonline.org.uk

Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing (including marketing)
Withdraw consent at any time
Data portability
Lodge a complaint with the ICO

Data Retention

We only retain your data for as long as necessary:

To fulfil services
To meet legal obligations
For legitimate business purposes

Contacting the ICO

If you are unhappy with how your data is handled, you can contact:

Information Commissioner’s Office (ICO)
www.ico.org.uk